Terms of Service

By accessing or using Appraiser Machine ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). Appraiser Machine is operated by J Squared LLC ("Company", "we", "us", or "our"), a California-based company.

These Terms constitute a legally binding agreement between you and the Company. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

Appraiser Machine is a cloud-based appraisal management platform designed exclusively for real estate appraisers. The Service provides tools for:

• Managing appraisal orders and pipelines
• Client and contact management
• Invoicing and payment tracking
• Inspection scheduling and route optimization
• Mileage tracking and logging
• Contractor and payroll management
• Business analytics and reporting
• SMS text message notifications (order updates, appointment reminders, and service alerts)

Important: Appraiser Machine is a business management tool. It is not a substitute for professional appraisal judgment, and the Company does not provide appraisal, legal, financial, or tax advice. All appraisal valuations, conclusions, and professional decisions remain solely the responsibility of the licensed appraiser.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to users. We will provide at least 30 days' notice for any material changes that may affect your use of the Service.

To use the Service, you must:

• Be at least 18 years of age.
• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate.
• Maintain the security of your account credentials and not share your password with others.
• Accept responsibility for all activities that occur under your account.

We strongly recommend enabling multi-factor authentication (MFA) for enhanced account security.

You must notify us immediately at support@appraisermachine.com if you suspect any unauthorized access to your account.

Access to the Service requires a paid subscription. Subscription plans and pricing are available on our Pricing page.

Free Trial

We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be deactivated but your data will be retained for 90 days.

Automatic Renewal

Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. Subscriptions are billed monthly. By subscribing, you authorize us to charge your payment method on a recurring basis. We reserve the right to change our pricing with at least 30 days' advance notice. Price changes will take effect at the beginning of your next billing cycle following the notice.

In accordance with California's Automatic Renewal Law, we will send you a reminder notice prior to each annual renewal anniversary that includes a description of the Service, the renewal amount, the billing frequency, and instructions on how to cancel.

Cancellation

• You may cancel your subscription at any time through your account settings at portal.appraisermachine.com or by contacting us at support@appraisermachine.com.
• Your subscription will remain active through the end of your current billing period.
• After cancellation, your data remains accessible for 90 days, during which you may export your information.
• No partial refunds are issued for unused portions of a billing period.

Refunds

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with the Service within the first 30 days of your paid subscription, contact us at support@appraisermachine.com for a full refund. After the 30-day period, subscription fees are non-refundable.

5.1 Program Name and Description

Program Name: Appraiser Machine Alerts

Appraiser Machine offers an SMS text messaging program to provide users with order updates, appointment reminders, inspection notifications, payment confirmations, scheduling alerts, and other service-related communications related to your appraisal management activities.

5.2 Consent and Enrollment

By opting in to receive text messages from Appraiser Machine (via account registration, account settings, or other opt-in methods), you expressly consent to receive recurring automated text messages at the mobile number you provided. Consent to receive text messages is not a condition of purchasing any goods or services.

5.3 Message Frequency

Message frequency varies based on your account activity, notification preferences, and appraisal order volume. You may receive multiple messages per day. You can manage which types of notifications you receive in your account settings.

5.4 Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to any text messages you send or receive. Appraiser Machine is not responsible for any charges imposed by your mobile carrier. Please contact your carrier for pricing details.

5.5 Opt-Out Instructions

You can opt out of text messages at any time:

• Reply STOP to any text message you receive from Appraiser Machine. You will receive a one-time confirmation message and no further messages will be sent unless you re-opt in.
• Adjust your notification preferences in your account settings at portal.appraisermachine.com.
• Contact us at support@appraisermachine.com or call (858) 289-6800.

5.6 Help and Support

For help with text messaging, reply HELP to any message you receive from us, or contact our support team:

• Email: support@appraisermachine.com
• Phone: (858) 289-6800

5.7 Privacy and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging platform who facilitate message delivery. For more information, see our Privacy Policy.

5.8 Carrier Disclaimer

Text messaging is supported on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Service availability may be limited depending on your carrier and coverage area.

You agree not to use the Service for any unlawful or prohibited purpose. The following activities are strictly prohibited:

• Unlawful activity: Using the Service for any purpose that violates applicable local, state, national, or international law.
• Unauthorized access: Attempting to gain unauthorized access to other users' accounts, data, or any part of the Service infrastructure.
• Service interference: Interfering with or disrupting the integrity or performance of the Service or its underlying infrastructure.
• Malicious code: Uploading, transmitting, or distributing viruses, malware, or any other harmful code.
• Reverse engineering: Attempting to decompile, reverse engineer, or disassemble any part of the Service.
• IP infringement: Using the Service to infringe upon the intellectual property rights of others.
• Reselling: Reselling, sublicensing, or redistributing access to the Service without our written consent.
• Automated systems: Using bots, scrapers, or other automated systems to access the Service without our prior written permission.
• Misrepresentation: Providing false or misleading information in your account or appraisal records.

You own all of your data. All appraisal orders, client information, documents, files, and other content you enter into the Service remain your property at all times.

By using the Service, you grant us a limited, non-exclusive license to use, store, and process your data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or close your account.

You have the right to export your data at any time through the Platform. We will never hold your data hostage or make it difficult to leave.

The Service, including its original content, features, functionality, design, and underlying technology, is owned by J Squared LLC and is protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your subscription. This license does not include the right to:

• Copy, modify, or create derivative works from the Service
• Redistribute, sublicense, or publicly display any part of the Service
• Use our trademarks, logos, or branding without prior written consent

The Service integrates with third-party services to provide core functionality, including but not limited to:

• Payment processing services for subscription billing and invoicing
• Mapping and geolocation services for address lookup and route optimization
• SMS and messaging services for text message notifications
• Authentication services for secure account access
• Cloud hosting and infrastructure services for application delivery

Your use of these integrations is subject to the respective third-party terms of service and privacy policies. We are not responsible for the availability, accuracy, or reliability of third-party services. Outages or issues with third-party services may temporarily affect certain features of the Platform, but we are not liable for such disruptions.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from using the Service will be accurate or reliable.
• Any errors in the Service will be corrected.

Appraiser Machine is a management and organizational tool. It does not provide appraisal, legal, financial, or tax advice. We make no representations regarding the accuracy, completeness, or validity of any appraisal reports, valuations, or professional work product. All professional appraisal judgments and conclusions remain solely the responsibility of the licensed appraiser.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.
• Delayed, undelivered, or failed SMS/text message notifications.
• Business decisions made based on information from the Platform.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO US DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM.

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Service.
• Your appraisal work product or professional activities.
• Any content, data, or information you enter into the Platform.
• Your violation of any third-party rights.

By You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us. Upon cancellation, your data remains accessible for 90 days as described in our Privacy Policy.

By Us

We may terminate or suspend your account immediately, without prior notice or liability, for any of the following reasons:

• Violation of these Terms of Service.
• Fraudulent or illegal activity.
• Non-payment of subscription fees after reasonable notice.
• Conduct that is harmful to other users or the Service.

In the event of termination by us, we will provide reasonable opportunity to export your data unless the termination is due to illegal activity.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. The following provisions survive termination: Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

Informal Resolution

Before filing any formal dispute, you agree to first attempt to resolve the matter informally by contacting us at support@appraisermachine.com. We will make a good faith effort to resolve any dispute within 30 days.

Binding Arbitration

If informal resolution is unsuccessful, any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in San Bernardino County, California.

No Class Actions

All disputes shall be resolved on an individual basis. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

Small Claims Court

Notwithstanding the above, either party may bring an individual action in small claims court in San Bernardino County, California, for disputes within the jurisdictional limits of such court.

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law provisions.
• Venue: Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in San Bernardino County, California.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
• Waiver: The failure of the Company to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or power outages.

We may update these Terms from time to time. When we make material changes, we will notify you by email and/or by posting a notice on our website, and we will update the "Effective Date" at the top of this page.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

If you have any questions about these Terms of Service, please contact us:

• Email: support@appraisermachine.com
• Phone: (858) 289-6800
• Mailing Address:
  J Squared LLC
  Chino Hills, CA 91709