Question 1

I'm not tech-savvy. Will I be able to figure this out?

Accepted Answer

Absolutely. Appraiser Machine is designed for appraisers -not tech experts. If you can send an email and use a website, you can use this. Most appraisers are creating orders and sending invoices within their first 30 minutes.

Question 2

How long does it take to set up?

Accepted Answer

Most appraisers are up and running within 30 minutes. Create account (2 min), add company info (5 min), import clients (10 min), start working. No complex configuration required.

Question 3

What do I need to get started?

Accepted Answer

Just an email address. That's it. No credit card for the trial. No special hardware. Works on any modern web browser on your phone, tablet, or computer.

Question 4

Can I import my existing data from Anow?

Accepted Answer

Yes! We have import tools for Anow and Mercury Network. You can bring over your order history, client database, invoice records, and historical data. Contact us for help with the migration.

Question 5

Is there a learning curve?

Accepted Answer

Minimal. We designed the interface for appraisers who aren't tech experts. The layout is intuitive, common tasks take 2-3 clicks, and we have video tutorials for everything. Most users say it's easier than what they were using before.

Question 6

Do I need a Stripe account for payments?

Accepted Answer

If you want to accept online payments (recommended -it's how you get paid in days instead of weeks), you'll need a free Stripe account. We'll walk you through setup. If you don't want online payments, you can still use all other features.

Question 7

Does it work on my phone?

Accepted Answer

Yes. Appraiser Machine is mobile-first -it works as well on your phone as your computer. Update orders from the property, upload inspection photos, check your schedule while eating lunch. No separate app to download.

Question 8

What integrations are available?

Accepted Answer

We integrate with Stripe (payments), QuickBooks Online (accounting), Next Level Pro (CRM), and Google Calendar (scheduling). More integrations are added regularly.

Question 9

Can I use it for commercial appraisals?

Accepted Answer

Yes. Appraiser Machine supports Lender, Private, and Commercial order types. Each type can have custom fields and workflows. The system is flexible enough for any appraisal work.

Question 10

Does the AI feature actually work?

Accepted Answer

Yes. Our AI analytics answers questions about your business in plain English. Ask things like 'What was my revenue last quarter?' or 'Who are my top 5 clients by volume?' and get instant answers with charts.

Question 11

Can my team members see everything?

Accepted Answer

You control exactly what each team member can see and do. We have 4 role levels (Super Admin, Admin, Appraiser, Team Member) with 24 granular permissions across 7 categories. You decide who sees financials, who can edit orders, etc.

Question 12

Does Appraiser Machine handle contractor payments?

Accepted Answer

Yes. The Team plan includes a full payroll dashboard -track the dual payment lifecycle, set auto-pay rules, run batch payments, and auto-compile 1099-NEC data at year-end. Contractors can see their own payment history through a self-service portal.

Question 13

What's the difference between Appraiser Machine and Next Level Pro?

Accepted Answer

They solve different problems. Appraiser Machine = Operations (orders, clients, invoicing, scheduling, routes). Next Level Pro = Marketing (lead capture, follow-up sequences, email campaigns). Think: Next Level Pro brings clients TO you, Appraiser Machine helps you SERVE them well. If you use both, they connect with one-click OAuth -contacts sync, order changes trigger automations, and form submissions create quotes.

Question 14

How much does it cost?

Accepted Answer

Solo Plan: $100/month (1 user, everything included). Team Plan: $200/month (unlimited users, team features). Both plans include all features, unlimited orders, unlimited clients, and unlimited invoices. No hidden fees.

Question 15

Is there really no credit card required for the trial?

Accepted Answer

None. Zero. Zip. Create an account with your email, get 14 days of full access. If you love it, add payment info to continue. If not, your trial simply ends. No surprise charges.

Question 16

What if I cancel?

Accepted Answer

Cancel anytime from your account settings. No cancellation fees. No guilt trips. Your subscription stays active through the end of your billing period. You have 90 days after that to export your data. We never hold your data hostage.

Question 17

I'm close to retirement. Is this worth it?

Accepted Answer

Maybe especially so. Organized systems make your practice more valuable if you sell. Or work smarter: fewer orders at higher fees with private clients. At $100/month, you need to save 2 hours/month to break even. Most save that in week one.

Question 18

Do you offer refunds?

Accepted Answer

30-day money-back guarantee on your first paid month. If you're not satisfied, contact us for a full refund. After 30 days, we don't offer partial refunds, but you can cancel anytime.

Question 19

Is my client data secure?

Accepted Answer

Yes. Bank-level encryption (AES-256 at rest, TLS 1.2+ in transit), SOC 2 certified infrastructure, daily encrypted backups, and row-level security ensuring your data is completely isolated from other companies. Your data is safer with us than in spreadsheets.

Question 20

Do you sell my data?

Accepted Answer

Never. We don't sell, rent, or trade your data. Period. Your appraisal data, client information, and business records are yours. We use your data only to provide the service.

Question 21

What happens to my data if I cancel?

Accepted Answer

You have 90 days after cancellation to export everything (orders, clients, invoices, files). After 90 days, data is permanently deleted. Backups are rotated within 30 additional days.

Question 22

Is the software USPAP compliant?

Accepted Answer

Yes. Appraiser Machine supports USPAP confidentiality requirements with encrypted storage, access controls, audit trails, and 5+ year record retention capability. The software helps you maintain compliance, though compliance ultimately depends on your professional practices.

Question 23

What if I need help?

Accepted Answer

Email support@appraisermachine.com or call (555) 123-4567. We respond within 24 hours (usually much faster). Team plan users get priority support. We also have video tutorials and written guides for every feature.

Question 24

Do real people answer support questions?

Accepted Answer

Yes. Real humans who understand appraisal work. No chatbots. No overseas call centers. We're appraisers too -we understand your questions because we've had the same ones.

Question 25

Can I try it before I commit?

Accepted Answer

Absolutely. 14-day free trial with full access to every feature. No credit card required. Create real orders, send real invoices, try it on your phone. If you love it, subscribe. If not, just don't.

Frequently Asked Questions

Getting Started

Features & Functionality

Pricing & Billing

Security & Data

Support

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